Contiinex

Continuity To The Next

Speech Insights Customer data privacy Operational Excellence Customer Engagement Digital Transformation

Continuity To The Next Speech Insights Customer data privacy Operational Excellence Customer Engagement Digital Transformation

High-accuracy private cloud Speech AI platform

Listen to your customers better...

Contiinex helps listen to your customer better through its proprietary speech-to-text engine that can be deployed on customer private cloud instances.
 
Contiinex Gen AI capabilities supported by industry-specific LLMs, is solving for agent and process level efficiencies with live agent assistance and QA automation.

Contiinex play in the customer journey

ComNex

Conversational Intelligence enabled CCaaS

AgentNex

    LIVE Agent Assistance & Auto      After call work

AuditNex

    Automated quality audit of      voice and chats

AiNex

      Vectoring & Categorization of        text data with search

PRODUCTS

End-to-End Customer Experience Platform

Enhanced customer engagements through Speech & Gen AI with specialized LLMs

INDUSTRIES

Insurance

Property and Casualty

Property &
Casualty

Health

Health

Life

Life

Catastrophe

Catastrophe

Build your own Index with COFI

INDEXES

Contiinex’s Open Framework for Indexes (COFI) is a game-changer in the business world. By creating an extraction layer from the Contiinex feed, COFI provides organizations with invaluable insights into various business metrics, enabling them to make critical decisions based on comprehensive information.

By leveraging COFI, businesses can unlock the full potential of their data, optimize decision-making processes, and drive growth in today’s highly competitive landscape

 

FEATURES

INDUSTRIES

Insurance

Property and Casualty

Property & Casualty

Health

Health

Life

Life

Catastrophe

Catastrophe

Values

Listen | Understand | Analyse | Optimise

Auto CRM Update

Zero Training Days

Realtime agent prompts and dynamic knowledge base
for call-specific cues 
Auto Service Ticket

Higher Productivity

Reduced after-call work time with automated and
accurate CRM updates
Identify Vulnerable customer

Enhanced Agent Performance

Realtime feedback and interactive coaching basis
the training needs identified

Better Customer Experience

Seamless omnichannel communication with Gen AI capabilities
delivers first-time resolution on every call
“Nobody Wins Unless Everybody Wins”

– Bruce Springsteen

Lets Work Together